Job Details

Job Title: Seven Falls Supervisor

Pay Rate: $18.00 /hr

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Seven Falls team, the Seasonal Supervisor position will work together with the Park Manager, along with fellow Park Supervisors and employees to enhance and maximize the Seven Falls Guest experience. Performs responsibilities in conjunction with fellow Park Supervisors along with Park Attendants and Park Shuttle Drivers to achieve a safe, successful and profitable day to day operation.

Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

What you will be doing:

• Has a smile with a welcoming and positive attitude that supports the philosophy of a Broadmoor owned property.
• Consistently provides a high level of service and attentiveness to all guests, external and internal.
• Provides staff and guest feedback to Seven Falls Park Manager in a timely and detailed manner.
• Ensures appropriately trained and sufficient staffing at all stations within the Park along with all off-site parking / shuttle locations.
• Maintains cleanliness and accessibility throughout the property including inside and around buildings, restrooms, trails, stairways, roads/walkways, waterfalls and stream, assists with snow removal.
• Reports and addresses appropriately any Park maintenance needs to Park Manager.
• Assists with ticket sales and oversight of the online Rocket Rez ticketing system as well as the on-property Ticket Booth.
• Will drive Park Shuttle busses and/or vans and Park Trams on an "as-needed" basis.
• Assists fellow staff with retail sales, inventory and stocking, along with food truck sales as needed.
• Will assist Broadmoor Maintenance and Grounds teams, along with Park Manager in operational functions such as water testing, trail maintenance, and Park maintenance and cleaning.
• In conjunction with Park Manager and other Park Supervisors, provides a daily report of Park operations, pertinent information and appropriate data to Broadmoor Executive Management.
• Ensures and maintains positive and efficient staff interaction with guests and fellow employees.
• Updates Park staff and all daily Park guests regarding any changes in Park policy and procedures, such as weather-related issues, closing early, guest safety protocols and other items as necessary
• Able to confidently comply with and enact all Seven Falls emergency procedures as necessary.
• Follows through on all guest needs and requests in a timely manner. Report any notable guest needs/requests to other Park Supervisors and/or Park Manager as appropriate.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• All other duties assigned by Park Supervisors or Director of Operations

Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience in a high-quality restaurant environment a plus.

• Valid U.S. Driver's License preferred in order to assist with driving shuttles or transporting guests as needed.
• Any employee driving a Broadmoor vehicle must be 18 years or older

• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 100 lbs. with assistance) with a work environment that may be indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members who are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.