Job Details

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Job Title
Enterprise Payment Systems Consultant - Remote

Requisition Number
R7112 Enterprise Payment Systems Consultant - Remote (Open)

Location
Arizona - Home Teleworkers

Additional Locations
Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Enterprise Payment Systems Consultant! Join us and support CSAA IG in achieving our goals.

Your Role:

The Enterprise Payment Systems Consultant acts as a SME and supports payment systems across CSAA. This role represents a matrix of business partners as new payment systems and capabilities are designed and deployed. It will support the enterprise-wide payment strategy, in compliance with internal and external standards while applying institutional knowledge to deliver long term strategic goals.

This role will act as a payment consultant to our business partners across the enterprise and clubs to deliver new capabilities, upgrades, or resolution to critical issues. The role must be solution oriented in partnering across the enterprise to deliver results on matters critical to enterprise objectives or projects. Ability to simplify complex issues and provide well thought-through explanations and solutions is essential.

Your Work:

• Lead technical payment discussions both internally and externally with IT and vendors to bringing a deep understanding of payment systems and technologies.
• Understand business rules / logic associated to the payment product.
• Facilitate iterative specification development with end-user by creating requirement documents, develop use cases for acceptance criteria, user process flows, and exception handling if necessary.
• Collaborate with technology team to define scope and aligns to prioritized roadmap.
• Facilitate discovery processes with Enterprise stakeholders to identify opportunities for optimization, innovation, and efficiency within the payment landscape.
• Resolve interdependencies with various teams, ensuring seamless integration of payment solutions with other business functions.
• Support payment-related audits by maintaining comprehensive documentation, conducting internal audits, and addressing audit findings.
• Collaborate with product owners, engineers, and development managers across various departments to develop requirements and solutions across multiple platforms.
• Project scoping, including analyzing, defining, and understanding business requests, gathering requirements, defining process flows, performing risk assessments, and collecting time estimates.
• Partner with Changes Management, Marketing, Commercial, Finance, Claims, Service Operations and other impacted teams to identify implications/ impacts / communication.
• Support Development teams (stories, testing support, etc.) when necessary.

Required Experience, Education and Skills:

• 5+ years of billing and/or payment experience.
• 2+ years of product management/product owner experience.
• Bachelor's degree with emphasis on Business Administration, Finance, Accounting, or equivalent combination of education and experience.
• Broad knowledge of best practices in the design and application of payment systems and transactions.
• Ability to provide outstanding customer service and interface with technical and nontechnical staff at all organizational levels.
• Superb written and verbal communication skills; ability to influence and communicate effectively across the company and externally at all levels.
• Excellent interpersonal skills and ability to build and manage relationships at all levels within the organization.
• Critical thinking ability and sound judgement with strong decision-making and creative problem-solving skills.
• Business acumen and ability to think strategically.
• Sound organizational skills with the ability to effectively facilitate and coordinate multiple deadlines and respond quickly to management requests.

What would make us excited about you?

• Working knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Demonstrates a company ownership mentality, thinking beyond boundaries of their own area.
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact ...@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $136,800.00 - $152,000.00 annually. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $123,120.00 - $182,500.00 annual. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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