Job Details

We are seeking a motivated and technically skilled individual to join our team as a Work From Home Technical Support Specialist. In this role, you will provide remote assistance to customers or internal users, troubleshooting hardware, software, and network issues while delivering exceptional customer serviceKey ResponsibilitiesProvide technical support to end-users via phone, email, chat, or remote desktop toolsDiagnose and resolve hardware, software, and network issues on Windows, Mac, or Linux systemsGuide users through troubleshooting steps and recommend solutionsInstall, configure, and maintain computer systems, applications, and peripheralsDocument issues, solutions, and follow-up actions in ticketing systems (e.g., Jira, Zendesk)Assist with account setup, password resets, and user access management8.Participate in product and process training to stay current on new technologies and best practicesEnsure customer satisfaction through timely, clear, and professional communication.Collaborate with other IT team members to resolve complex issuesQualificationsHigh school diploma or equivalent required; associates or bachelors degree in IT or related field preferred.1+ years of experience in technical support, help desk, or IT support rolesProficiency in troubleshooting computer hardware, software, and networking issues.Familiarity with Windows, Mac OS, and/or Linux operating systemsExperience with remote support tools and help desk ticketing systemsExcellent written and verbal communication skillsStrong problem-solving abilities and attention to detail.Ability to work independently and manage time effectively in a remote environment.Reliable high-speed internet connection and a quiet home workspace.Preferred QualificationsIT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus.Experience supporting customers in a call center or remote environment.BenefitsCompetitive hourly wage or salary (e.g., $20.74$25/hr depending on experience and schedule)1.Flexible work hours and remote work environment.Health, dental, and vision insurance; 401(k); paid time off (if full-time).Ongoing training and opportunities for career advancement.How to ApplySubmit your resume and a brief cover letter outlining your relevant experience and interest in the position. We look forward to having you join our remote technical support team!We are an equal opportunity employer and welcome applicants from all backgrounds.
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