Job Details

Streamline Healthcare Solutions strives to build lasting and trusting relationships with clients, and our employees set the bar. Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need.

We are a high-growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003 and has built systems for some of the nation's premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized.

Job Summary

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer, and coordinate across teams to ensure an exceptional customer experience. This position will normally work a schedule aligning with Mountain or Pacific time to support customers in those time zones.

Job Responsibilities

• Manage multiple customer accounts, including understanding customer needs and priorities, managing projects, and regular meetings to stay up to date with customer needs.
• Provide product and industry consultation.
• Facilitate timely access to resources needed.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Frequent communication and meetings with other team members, including product managers, developers, testers, and other internal staff.
• Maintain customer retention with a Customer Satisfaction Rating of 85% or greater.

Job Requirements

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative and critical thinking, problem-solving abilities.
• Willingness to travel up to 20% and work alternate schedules as required.

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.