Job Details

Join to apply for the Retail District Manager role at Goodwill of Central and Northern Arizona

Starting Pay: 103k Annually

Position Description:

Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:

• Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
• Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
• Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost-effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
• Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.
• Partners with Retail Leadership to facilitate the annual budget process.
• Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
• Ensures store locations deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Ensures that store leadership is well-trained and fulfill their duties and responsibilities.
• Coordinates efforts among locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
• Ensures that store leadership effectively manages performance of Team Members.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Coordinates efforts with various Goodwill divisions, as needed.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• 3 years work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Must have experience in development and growth of a retail store chain.
• 3 years of experience with Retail Inventory POS Computer System preferred.
• 5 years of supervisory experience as well as developing and managing business operations preferred.
• Proficient in Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Goodwill of Central and Northern Arizona is an Equal Opportunity Employer.